Work in progress: towards a leaner smarter public-sector workforce

6 February 2017
By Emilie Sundorph
Researcher
Reform
Emilie Sundorph

The world of work is changing. It always is: from spinning jennies to PCs, working patterns are constantly disrupted. The future is no different. Today's technology can replace tasks in every sphere, from basic administration to surgery.

Government should keep up with these changes to deliver better, smarter services for citizens, Reform argues in Work in progress, published today. This means making the most of automation, while injecting a new mentality into how employees function. Innovative thinking, a more diverse skills base and services that focus on user needs are the hallmarks of tomorrow’s workforce. Technology is the tip of the iceberg.

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