Public service design and delivery

Innovative cross-cutting ideas underpin public service reform including productivity, devolution, service design and commissioning for better outcomes. . Reform researches these alongside its work on the individual part of the public sector.

The world is changing, and so can public services.



CQC report confirms that A&E services have hit a brick wall, says think tank

Commenting on the Care Quality Commission’s annual report showing that 52 per cent of urgent and emergency care services are rated inadequate or requiring improvement, Reform think tank Health policy lead, Claudia Martinez, said:

“Services have hit a brick wall due to the relentless pressure being placed on them by our broken primary care system.”

“A major driver of demand is those who’ve reached crisis point due to a lack of care in the community, leaving no choice but emergency services. Last year, for example, 38 per cent of patients who needed a same day GP appointment were unable to get one.

“We need urgent reform to bolster primary care and keep people out of hospital, which will relieve the unrelenting pressure facing emergency services. Otherwise those in need will continue to miss out on the standard of care they deserve.”