Public service design and delivery

Innovative cross-cutting ideas underpin public service reform including productivity, devolution, service design and commissioning for better outcomes. . Reform researches these alongside its work on the individual part of the public sector.

The world is changing, and so can public services.

Publications

27th September 2018

Smarter Working in public services: the HMRC experience so far

This report assesses how far Her Majesty’s Revenue and Customs (HMRC) has adopted Smarter Working principles to become more efficient and effective. It looks at how the Department is changing its working culture, transforming its use of space and implementing new technology, to become more flexible, productive and collaborative. This paper is sponsored by BT Group.

Blogs

Press

Public Sector Executive, 12 November 2018

To accompany a paper she is currently working on, Rose Lasko-Skinner, Researcher at Reform, wrote an article for Public Sector Executive discussing the importance social value in public procurement.  

Read the article here.