Digital public services

Digital technologies and the (better) use of data are enablers of public service reform. They have the potential to improve the efficiency, quality and effectiveness of services if appropriately integrated into a transformation agenda. Combining data with analytics can, for example, allow a better understanding of population needs and help design and deliver services accordingly.

Different types of technologies can be used to make processes more efficient by reducing the administrative burden on public sector staff and reduce waiting times for citizens. Reform will explore how the use of data and digital technologies can help deliver increased value for money in public services.

Publications

Press

The Telegraph, 16 October 2019

Ahead of our Reform's Women's Network dinner with Rt Hon Nicky Morgan MP, Secretary of State for Digital, Culture, Media and Sport, on the topic of 'Making technology work for everyone', Reform was featured in this article discussing Nicky Morgan's address on gender bias in technology and devices. 

Read here.