Digital public services

Digital technologies and the (better) use of data are enablers of public service reform. They have the potential to improve the efficiency, quality and effectiveness of services if appropriately integrated into a transformation agenda. Combining data with analytics can, for example, allow a better understanding of population needs and help design and deliver services accordingly.

Different types of technologies can be used to make processes more efficient by reducing the administrative burden on public sector staff and reduce waiting times for citizens. Reform will explore how the use of data and digital technologies can help deliver increased value for money in public services.

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Computer Weekly: Tuesday 19 January

To coincide with the launch of a new Reform report, 'Digital public services: what's next?', Matthew Fetzer wrote an opinion piece for Computer Weekly.

Read it here (£).