Digital public services

Digital technologies and the (better) use of data are enablers of public service reform. They have the potential to improve the efficiency, quality and effectiveness of services if appropriately integrated into a transformation agenda. Combining data with analytics can, for example, allow a better understanding of population needs and help design and deliver services accordingly.

Different types of technologies can be used to make processes more efficient by reducing the administrative burden on public sector staff and reduce waiting times for citizens. Reform will explore how the use of data and digital technologies can help deliver increased value for money in public services.

Publications

Press

The Chancellor was wrong to shirk radical revenue raising tax reform

Responding to the Budget, Reform think tank Director, Charlotte Pickles, said:

“The Chancellor’s fiscal stimulus in response to the potential economic shock of coronavirus is sensible. But beyond those exceptional measures, this is a high spend, low revenue-raising Budget.

“Aside from the welcome reduction to entrepreneurs’ relief, the Chancellor abandoned the more courageous ideas – such as extending council tax and cutting high rate pension relief – floated pre-Budget. The start of a new Parliament is the time to take unpopular decisions, and the Chancellor may regret not taking this opportunity to shore up the public finances.”