Digital public services

Digital technologies and the (better) use of data are enablers of public service reform. They have the potential to improve the efficiency, quality and effectiveness of services if appropriately integrated into a transformation agenda. Combining data with analytics can, for example, allow a better understanding of population needs and help design and deliver services accordingly.

Different types of technologies can be used to make processes more efficient by reducing the administrative burden on public sector staff and reduce waiting times for citizens. Reform will explore how the use of data and digital technologies can help deliver increased value for money in public services.

Publications

Press

Financial Times, 28 November 2018

Eleonora Harwich, Director of Research and Head of Digital and Tech Innovation, was quoted in Financial Times in an article about the use of facial recognition in South Wales Police. The full article (£) can be found here.

Eleonora Harwich, director of research at Reform, a think-tank, warned against seeing tech as a “magical solution that will implement itself”.

“As highlighted [in the report], tech should be seen as enhancing human capabilities not replacing them,” Ms Harwich said. “Developing a strong evidence base around the effectiveness of these types of tools is crucial.”