Publications

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27th September 2018

Smarter Working in public services: the HMRC experience so far

This report assesses how far Her Majesty’s Revenue and Customs (HMRC) has adopted Smarter Working principles to become more efficient and effective. It looks at how the Department is changing its working culture, transforming its use of space and implementing new technology, to become more flexible, productive and collaborative. This paper is sponsored by BT.