Digital public services

Digital technologies and the (better) use of data are enablers of public service reform. They have the potential to improve the efficiency, quality and effectiveness of services if appropriately integrated into a transformation agenda. Combining data with analytics can, for example, allow a better understanding of population needs and help design and deliver services accordingly.

Different types of technologies can be used to make processes more efficient by reducing the administrative burden on public sector staff and reduce waiting times for citizens. Reform will explore how the use of data and digital technologies can help deliver increased value for money in public services.


7th June 2019

#Reformdigitalhealth conference 2019

On 5th June 2019, Reform held its #reformdigitalhealth 2019 conference, 'Unlocking the promise of digital health'. It explored what we can learn from failures in digital health, getting the implementation right and reimagining the future of healthcare. 

The event brought together a range of voices including patients, public service leaders, businesses and future thinkers. 

You can find videos and highlights from the day below. 


Spending Round an electioneering fudge, says think tank

Commenting on the 2019 Spending Round, Charlotte Pickles, Director of the Reform think tank, said:

“Today’s spending review is an electioneering fudge. The Chancellor committed to ‘keep control’ of public finances while splurging cash and pledging to rewrite the fiscal rules.

“While additional investment in public services is needed, without any analysis by the government’s fiscal watchdog, the Chancellor has no idea whether the £13.8 billion spending increase is sustainable. And the uncertainty around Brexit only heightens this risk.

“Sajid Javid was right to talk about public services as lifelines of opportunity. Increased investment in left-behind communities, FE, bus services and tackling homelessness is overdue. But the huge and unevidenced injections of cash for criminal justice, education and NHS services appear to be more about winning votes rather than transforming lives.”