HMRC's Transformation Strategy

Across all government departments, powerful reforms are leading to reductions and optimisations of government spaces, better implementation of technology, flexible working, and innovative ways for departments to deliver their services.

Reforms within HMRC are an example of best practice within government. HMRC has consistently been the department to make the largest contribution to reducing the civil estate, saving around £250 million in 2010-14. The challenge of a more efficient government remains, however, and public services can always offer better value for money. To this end, opportunities for different departments and public service leaders to meet, discuss and explore lessons learnt and joint opportunities are crucial.

Reform was delighted to host a high-level roundtable to support the further development of the government’s transformation strategy. This discussion highlighted the successes of HMRC’s reform, digitisation and modernisation strategy and outlined lessons and challenges for other departments. The event brought together 25 public service leaders and senior figures from departments that are digitising and transforming their own estates.

Jon Thompson, Permanent Secretary at HMRC, gave the opening remarks. This event was kindly supported by HPE and was held under Chatham House Rule.